California Joint Powers Risk Management Authority, CA
Home MenuTraining Registration Form: Verbal Judo De-escalation Workshop 9-2-26
Verbal Judo De-escalation Workshop
sponsored by NCCSIF & CJPRMA
Presented by
Mike "Ziggy" Siegfried
Wednesday September 2, 2026
Topic Includes:
• Workbooks, evaluations & certificates, plus videos, discussions, workbooks, real life examples and demo scena Course goals, and traits of a professional
• Understand your goal for the encounter and how to achieve it
• Understand the anatomy of a verbal attack, and not take it personally
• 3 behaviors of people- learn to quickly ID and change your approach for each
• ID and prevent staff burn-out
• How to handle verbal abuse
• Learn to control your mind with people who push your buttons
• Art of Representation- know your role and balance
• Listening is a diminishing skill, but tactical, learn why
• 3 Street Truths - to help understand others and communicate effectively
• 8-step contact- your verbal roadmap to always use
• 5-step - when you meet resistance; it’s very persuasive
• SAFER- the acronym when words fail, and you need to ACT.
• Learn control tactics and how to properly deliver
• The 5 tools of de-escalation with scenarios how to read others and apply that in your approach
• Techniques for de-escalation and persuasion.
• How to leave people better than you found them at their worst
Topic Includes:
• Workbooks, evaluations & certificates, plus videos, discussions, workbooks, real life examples and demo scena Course goals, and traits of a professional
• Understand your goal for the encounter and how to achieve it
• Understand the anatomy of a verbal attack, and not take it personally
• 3 behaviors of people- learn to quickly ID and change your approach for each
• ID and prevent staff burn-out
• How to handle verbal abuse
• Learn to control your mind with people who push your buttons
• Art of Representation- know your role and balance
• Listening is a diminishing skill, but tactical, learn why
• 3 Street Truths - to help understand others and communicate effectively
• 8-step contact- your verbal roadmap to always use
• 5-step - when you meet resistance; it’s very persuasive
• SAFER- the acronym when words fail, and you need to ACT.
• Learn control tactics and how to properly deliver
• The 5 tools of de-escalation with scenarios how to read others and apply that in your approach
• Techniques for de-escalation and persuasion.
• How to leave people better than you found them at their worst
WHO SHOULD ATTEND:
All JPA Law Enforcement Personnel, Risk Management Staff, Directors
TIME: 8:30 A.M. - 5:00 P.M.
WHERE: Rocklin Event Center, Rocklin, CA